Terms and Conditions
Effective Date: 01-08-2021 | Last Updated: 01-01-2025
Welcome to Purnavida (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, and any related content (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.
1. Eligibility and Access
• You must be at least 18 years old or the age of majority in your jurisdiction to use our Services.
• If accessing on behalf of a company or legal entity, you affirm that you are authorized to bind that entity to these Terms.
• We reserve the right to refuse access or terminate services at our sole discretion.
• You agree to provide accurate and complete information. Providing false information may result in the immediate termination of your account.
• We reserve the right to monitor user activity on the Services for security and compliance purposes.
2. User Accounts
• You may be required to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your login information.
• You agree to notify us immediately of any unauthorized use of your account.
• We are not liable for any losses or damages arising from unauthorized use.
• We may suspend or terminate inactive accounts after a specified period.
• You are solely responsible for all activities that occur under your account, whether or not you authorized them.
3. Product Descriptions and Medical Disclaimers
• Our products are dietary supplements and not medications.
• The statements made on this site have not been evaluated by the Food and Drug Administration (FDA).
• Our products are not intended to diagnose, treat, cure, or prevent any disease.
• Always consult your physician before starting any supplement regimen.
• Product results may vary. Testimonials do not guarantee specific outcomes.
• You acknowledge that you understand and assume the risks associated with consuming dietary supplements, including potential interactions with medications or pre-existing conditions.
• Users with known allergies should carefully review product ingredients and consult with a healthcare professional before use. Discontinue use immediately if an allergic reaction occurs.
• You agree to store the products according to the provided instructions.
4. Orders, Pricing & Billing
• All prices are listed in Indian Rupees (INR) and are subject to change without notice.
• We reserve the right to cancel any order at our discretion, including but not limited to errors in pricing, availability, or fraudulent activity.
• Payment must be completed using accepted methods: credit/debit cards, Razorpay, or other authorized gateways.
• By placing an order, you authorize us to charge your selected payment method for the total amount displayed at checkout.
• Currency conversions are for informational purposes only, and actual rates may vary. You are responsible for any currency conversion fees charged by your bank or payment provider.
• If you subscribe to a recurring service, you authorize us to charge your payment method on a recurring basis until you cancel.
• GST will be calculated and added to your order as required by applicable law.
5. Shipping & Delivery
• Shipping times provided are estimates only and not guaranteed.
• Risk of loss and title for products pass to you upon our delivery to the carrier.
• International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the buyer.
• We are not responsible for delays caused by events beyond our control, such as weather conditions, carrier delays, or customs inspections.
• The customer is responsible for providing accurate shipping information. We are not responsible for deliveries to incorrect addresses provided by the customer.
6. Returns & Refunds
• You may return unopened items within 30 days of delivery for a full refund, less shipping charges.
• Refunds will be processed to the original method of payment once returned items are received and verified.
• We reserve the right to reject returns if products appear tampered with, used, or damaged by the customer.
• If you receive a damaged or defective product, please contact us immediately for assistance.
• To initiate a return, please contact customer support for a return authorization number. Returns without a return authorization number may be refused.
• Refunds will be processed within 7 business days of receiving and verifying the returned items.
7. Intellectual Property
• All content on this site—including trademarks, logos, text, graphics, software, and images—is the exclusive property of the Company or its licensors.
• You may not copy, distribute, modify, transmit, or use our intellectual property without prior written consent.
• We respect the intellectual property rights of others. If you believe your copyrighted work has been infringed, please provide us with a DMCA notice.
8. User Conduct
You agree not to:
- Use our Services for unlawful or fraudulent purposes.
- Violate applicable laws or regulations.
- Transmit viruses, worms, or any malicious software.
- Scrape or collect user or product data without consent.
- Infringe upon the rights of others.
- Engage in any harassing, abusive, or spamming behaviour on our Services.
- Reverse engineer or attempt to derive the source code of any software used in our services.
9. Disclaimer of Warranties
• Our Services and products are provided “AS IS” and “AS AVAILABLE” without any warranties of any kind, express or implied.
• We make no warranties regarding the reliability, availability, or accuracy of the Services or content.
• We do not warrant that the Services will be compatible with your hardware or software.
10. Limitation of Liability
• To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, punitive, or consequential damages resulting from your use or inability to use our Services.
• In no event shall our aggregate liability exceed the amount paid by you to us in the preceding six (6) months.
• This limitation of liability applies even if we have been advised of the possibility of such damages.
11. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:
- Your use or misuse of the Services;
- Violation of these Terms;
- Infringement of any intellectual property or other rights;
- Including any claims arising from user-generated content you submit or transmit through the Services.
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12. Third-Party Links
13. Termination
14. Modifications
15. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Govt of India, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts located in India.
You agree to waive any right to participate in a class action lawsuit against us.
16. Dispute Resolution
● Any dispute shall first be attempted to resolve through informal negotiation.
● The arbitration shall take place in India.
● The prevailing party in any arbitration or legal proceeding shall be entitled to recover reasonable attorney fees and costs.
17. Severability
If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. No Waiver
Our failure to enforce any right or provision does not constitute a waiver of such right or provision.
19. Contact Us
For questions, concerns, or support related to these Terms, contact us at:
- Email: care@purnavida.com